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FAQ

  • WHERE ARE YOU BASED?
    A: KIKO PBN is based in Australia. However, our products are sourced globally and sent directly to you. We take pride in providing high-quality Paint by Numbers kits to customers worldwide.
  • WHAT IS PAINT BY NUMBERS?
    Paint by Numbers is a recreational art where canvases are printed with numbers and outlines, and paint is used to fill in the outlines to produce a beautiful artwork. Our kits come with everything you need to get started, including pre-printed canvas, acrylic paints, and various-sized brushes. It's a fun and relaxing activity for both beginners and experienced artists, and it allows you to create stunning masterpieces with ease. At KIKO PBN, we are committed to providing high-quality Paint by Numbers kits that bring joy and creativity to our customers.
  • WILL I HAVE ENOUGH PAINT?
    We guarantee you will have enough paint. We are always refining and checking our paint by numbers kits. It is important to take care of your paint pots by ensuring that the lid is kept closed when the paint colour pot is not being used. This will prevent the paint drying out.
  • HOW DO I START?
    Paint by numbers is a fantastic hobby to have, and our customers have raved consistently of the mental and emotional benefits that come from working on a stress-free painting, on a regular basis. After you lay the canvas out on a flat surface, all you need to do is to match the paint pot colours with the numbers on the canvas! We are sure you will not have any trouble, however if you are stuck at any point, please feel welcome to email us at team@paintbynumbers.com.au and someone will be more than happy to assist you
  • WHAT IS THE DEADLINE TO REQUEST A RETURN?
    You must request a return within 14 days of receiving the item(s). To return an item, you must keep the item in perfect condition, without using or removing the labels and the original packaging.
  • WHO PAYS FOR SHIPPING WHEN MAKING A RETURN?
    If you are returning multiple items from the same seller, please return them together to enjoy "Free Return" on all items. If you return the item one by one, you may need to pay an additional shipping fee.
  • WHAT IS THE RETURN POLICY?
    Our suppliers offer a minimum 14-day return policy for all products ordered from KIKO PBN. This means that we accept returns up to 14 days after the product has been received by the customer. KIKO PBN will pay for the return shipping. Once the retailer is refunded, please email team@modalyst.co to request a refund of the service fee. We will issue refund of service fee under all circumstances except when a Supplier has failed to update the inventory and an out of stock item is sold incorrectly. Below are step by step instructions. 1. KIKO PBN confirms correct return address with Supplier 2. Customer sends product back to supplier within 14 days 3. Supplier receives product in good condition 4. Supplier issues refund to KIKO PBN and then the Item Cost and shipping fee (if applicable) are refunded by KIKO PBN to you. ​
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